Real-time customer data platform for ecommerce
Capture every product view, search, add-to-cart and purchase as it happens. Turn it into one live profile per shopper, use AI to predict what each customer will do next, and send audiences to SiteVibes Email and SMS or the tools you already use, such as Klaviyo, Attentive, Meta and HubSpot.
Unified customer profiles with real-time data collection
One live profile for every shopper. SiteVibes captures the onsite activity that ESPs and CRMs miss, then stitches it to orders, accounts and channel engagement. Anonymous browsing merges into a known profile the moment a shopper identifies, so nothing they did before signing in is lost.
Product views, category browsing, searches, add-to-cart, checkout starts, purchases, returns and reviews. No tagging plan or developer sprint required.
Match sessions by email, phone, customer ID and login so one shopper is one profile, whether they browse on mobile and buy on desktop.
Pre-login behavior attaches to the profile as soon as the shopper signs in, subscribes or checks out.
Profiles carry lifetime value, order count, average order value, last purchase, favorite categories and price sensitivity, all tied to your live product catalog.
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Import historical orders, offline and POS purchases, or CRM fields by API or file upload so the profile reflects the full relationship.•
Real-time customer segmentation and audience building
Audiences that update the moment behavior changes. Build segments on any combination of behavior, purchase history, product affinity and AI score. Shoppers enter and leave segments in real time, so a cart abandoner who completes checkout drops out before your next message goes out.
Act on high-intent moments as they happen: viewed a product three times, browsed a category without buying, abandoned a cart over a set value, or returned after 60 days away.
Membership recalculates continuously, not on a schedule, so every destination receives the current audience.
Group shoppers by the brands, categories, price points and attributes they engage with most.
Pre-built segments for new visitors, first-time buyers, repeat customers, VIPs, lapsing and lost customers, editable to fit your business.
AI predictive analytics and customer insights
AI that turns profiles into predictions. SiteVibes AI runs on every profile, using your first-party data to predict what each shopper will do next. Scores refresh as new behavior arrives and sync to your destinations like any other field.
Likelihood to purchase, churn risk and predicted lifetime value for every profile, so you know who to win back and who to leave alone.
AI recommends the product or category each shopper is most likely to buy next, ready to drop into emails, SMS, ads or onsite experiences.
Know when a repeat buyer is due so replenishment and win-back messages land at the right time.
Type "customers who bought twice last year but nothing in the last 90 days" and SiteVibes AI builds the segment, shows the size and lets you refine it.
Ask questions like "Which categories do my VIPs browse most?" or "What changed in repeat purchase rate this month?" and get answers with the segments behind them.
SiteVibes flags meaningful shifts, like a high-value segment shrinking or a product drawing unusual interest, before they show up in your monthly report.
Customer data activation for email, SMS, ads, and CRM
Send profiles and audiences to the tools you already use. SiteVibes is destination-agnostic. Sync enriched profiles, AI scores and live segments to your marketing, advertising and data stack, and keep them current automatically.
Why ecommerce brands choose the SiteVibes customer data platform
Real-time, not overnight
Every event updates the profile in seconds, not in a nightly batch. Segments and AI scores change the moment behavior does, so your next message reflects what the shopper just did.
AI built into every profile
Predictive scores, product affinities and natural-language segment building come standard. Your team gets answers and audiences without waiting on a data analyst.
Your stack, your choice
SiteVibes is destination-agnostic. Send profiles and audiences to your ESP, SMS platform, ad networks, CRM or warehouse, and switch tools later without losing your data.
Frequently Asked Questions
Customer data platform FAQs
A real-time CDP collects customer activity from your site and other sources, unifies it into one profile per person and updates that profile within seconds. Segments and destinations use the latest behavior instead of yesterday's data.
No. The CDP works on its own and sends data to Klaviyo, Attentive, Braze, HubSpot and other platforms you already use.
SiteVibes is built for ecommerce. Product, cart, order and catalog events come pre-modeled, AI predictions are included, and most brands are live in weeks without a custom tracking plan.
Purchase likelihood, churn risk, predicted lifetime value, next best product and predicted next order date for every profile. You can also build segments and ask questions in plain English.
Shopify, BigCommerce, Adobe Magento, SCAYLE and Salesforce Commerce Cloud natively, plus custom and headless storefronts through our script and API.
By number of customer profiles. Real-time segmentation, AI predictions and destinations are included.